Frequently Asked Questions
Everything you need to know about your KISS Colors & Care experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy for hair care products?
We offer a 30-day return policy for most unused and unopened products. Due to hygiene standards, certain items may be final sale once the seal is broken.
Do you ship internationally?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping zones to reach our global community soon.
Are KISS Colors & Care products cruelty-free?
Yes, we are committed to ethical beauty. We do not test our products on animals and prioritize high-quality, safe ingredients for all hair types.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I apply for a wholesale account?
If you are a retailer or professional stylist interested in bulk orders, please visit our Wholesale page and fill out the application form for our team to review.